Delivery
FroMagie undertakes to do everything possible to deliver the order as quickly as possible upon receipt of the order form. The delivery times indicated are only indicative and any delays do not entitle the buyer to cancel the sale, refuse the goods or claim damages.
FroMagie makes its best efforts to ensure that the products ordered are shipped within 10 working days, from the date of sending the order confirmation to the customer. This period - like the delivery guarantees mentioned in the conditions - are however of a purely indicative and non-contractual nature.
Parcels are sent by post exclusively in priority mode. To minimize transport time and keep products cool, shipments to Switzerland are made on the following days: Monday to Thursday (European Union and World: currently not available). Shipments may be suspended due to extreme weather conditions, such as heat waves.
The transport costs and risks inherent in the return of an unclaimed package (including in the event that the carrier does not leave a transit advice note) and / or a possible re-shipment are borne by the customer exclusively, as the risks inherent in the storage of the returned merchandise. Before any reshipment, FroMagie may ask the customer to pay the related costs.
Order process
Only clients who are of legal age, capable of discernment and who are not under guardianship can place an order via the website.
To place an order, the customer must follow the procedure available on the website. Any other ordering procedure is excluded.
By placing an order, the customer binds himself and declares that he has made a binding offer to FroMagie to purchase the selected goods under the conditions indicated on the website. The validity of the offer may be subject to maximum or minimum quantities. Formally, the customer submits his offer at the time his payment is approved. The sale is accepted - and therefore the contract is concluded - only from the moment FroMagie sends the order confirmation to the customer. FroMagie reserves the right to refuse an offer at its own discretion, without being obliged to state the reasons.
The data recorded by FroMagie constitute an irrefutable proof of the orders. The data recorded by the payment system constitute an irrefutable proof of the financial transactions.
The customer is solely responsible for the accuracy and completeness of the data he provides when registering on the website. If necessary, the customer shall communicate to FroMagie any modification of the data he has provided, by immediately updating his profile.
The customer must indicate a valid e-mail address to which all communications related to the order will be sent. It is the responsibility of the customer to keep this address up to date and to take note of the e-mails sent by FroMagie.
The customer shall also configure - and regularly check - his "junk mail" box to make sure that no FroMagie e-mail is in it. Any communication made to the customer by e-mail will be considered as received by the latter on the date and at the effective time of reception, but at the latest 24 hours after its sending by FroMagie.
The customer chooses, when registering, or is given, in case of reset, a password allowing him to place an order or to use other functions of the site. This password is strictly confidential. It must not be disclosed to third parties under any circumstances. The customer is solely responsible for the use, conservation and security level of his/her password, which he/she can change at any time via the site. The customer is responsible for any order placed, even without his/her knowledge, using his/her password. If the customer knows or suspects that a third party has access to his/her password, he/she must notify us immediately.
Complaints
Any claim for non-conformity or missing article must be transmitted within 24 hours after the reception of the order. FroMagie is released from its delivery obligation in case of fortuitous events or force majeure.
Due to the perishable nature of the goods, no return is possible and therefore no refund of the transaction, which the customer expressly accepts. In case of a proven problem, the goods will simply be replaced.
Prices
FroMagie can change its prices at any time. Only the price indicated in the order confirmation is valid.
The preparation and delivery costs are those mentioned in the order confirmation.
The customer commits himself to pay the selling price in force at the time of the order entry. The payment of the order is payable immediately by credit card or direct debit. The payment methods accepted by FroMagie are exclusively those indicated on the website fromagie.ch
The payments are made by means of servers provided and secured by FroMagie's partner financial institutions, so that no financial information concerning the customer passes through our servers.
The risk of a malfunction of the payment system is borne by the customer, to the full discharge of FroMagie.
Protection of personal data
All the data you give us are used to process your orders. According to the law on the protection of personal data, you have the right to consult, modify, rectify and delete the data you have given us.
Privacy policy
This website collects certain personal data from its users.
Owner and data controller
FroMagie SA
Route du Menhir 31
1673 Auboranges
Switzerland
Owner's contact email: info@fromagie.ch
Types of data collected
The types of personal data that this website collects directly or through third parties include: First name; Last name; Gender; Telephone number; Address; E-mail address; Various types of data; City; Cookies; Usage data.
Personal data may be freely provided by the user or, in the case of usage data, collected automatically when you use this website.
Unless otherwise specified, all data requested by this website are mandatory and their absence may make it impossible for this website to provide services. In the event that this website specifies that certain data is not compulsory, users are free not to provide it without any consequences for the availability or operation of the service.
If users have any doubts about which personal data is mandatory, they are invited to contact the owner.
This website uses cookies. Cookies contain a unique identifier that associates websites and servers with a specific Internet browser. Any Internet browser can be recognised and identified by means of this unique identifier.
Any use of cookies - or other tracking tools - by this website or by the owners of third-party services used by this website is intended to provide the service requested by the user, in addition to the other purposes described in this document.
Such information on the use of this website (including your IP address) may, with the use of Google Analytics and Google Ads, be transmitted to servers abroad and stored there. By continuing to browse our website, you agree to the transfer of this data.
Users are responsible for any third-party personal data obtained, published or communicated via this website.
Method and place of data processing
Processing methods
The owner takes appropriate security measures to prevent unauthorised access, disclosure, modification or destruction of the data.
Data processing is carried out using computers or IT tools, following procedures and organisational methods closely related to the purposes indicated.
In addition to the owner, the data may be accessible, in certain cases, to certain categories of persons in charge of the operation of this website (administration, sales, marketing, legal department, system administration) or to external parties (such as third-party technical service providers, courier services, hosting providers, IT companies, communications agencies) designated, where applicable, as subcontractors by the owner. The updated list of these parties may be requested from the owner at any time.
Place of processing
Data is processed at the Owner's head office and at all other locations where the parties responsible for processing are located.
Depending on the user's location, data transfers may result in the user's data being transferred to a country other than his or her own. To find out more about where this transferred data is processed.
Retention period
Unless otherwise specified in this document, personal data is processed and kept for as long as required for the purpose for which it was collected and may be kept for longer by virtue of an applicable legal obligation or on the basis of the user's consent.
Purposes of processing
User data is collected to enable the owner to provide its service, to contact the user, to fulfil its obligations, to respond to law enforcement requests, to protect its rights and interests (or those of its users or third parties), to detect any malicious or fraudulent activity, and to analyse and display content from external platforms.
Users' rights under the Swiss Federal Data Protection Act
Users may exercise certain rights with regard to their data within the limits of the law, in particular:
- the right of access to personal data;
- the right to object to the processing of their personal data (which also allows users to demand that the processing of personal data be restricted, that personal data be deleted or destroyed, that specific disclosures of personal data to third parties be prohibited);
- the right to receive their personal data and pass it on to another data controller (data portability);
- the right to request rectification of incorrect personal data.
How to exercise these rights
Any request to exercise the user's rights may be addressed to the owner using the contact details indicated in this document. These requests are free of charge and the owner will respond as soon as possible, providing users with the information required by law.
Further information on data processing and collection
Legal action
The user's personal data may be used for legal purposes by the owner before the courts or in steps that may lead to legal action resulting from inappropriate use of this website or related services.
The user is aware that the owner may have to reveal personal data at the request of the public authorities.
In addition to the information contained in this privacy policy, this website may provide the user with additional information and contextual information concerning particular services or the collection and processing of personal data.
System logs and maintenance
For operational and maintenance purposes, this website and any third party services may collect files that record interactions with this website (system logs) or use other personal data (such as IP address) for this purpose.
Further information regarding the collection or processing of personal data may be requested from the owner at any time. Please refer to the contact details at the beginning of this document.
Changes to this privacy policy
The Owner reserves the right to make changes to this Privacy Policy at any time by notifying its users on this page and possibly on this website or - insofar as this is technically and legally possible - by sending a notice to users via the contact details available to the Owner. It is strongly recommended that you consult this page frequently, referring to the date of the last modification indicated at the bottom.
If the changes affect the processing activities carried out on the basis of the user's consent, the owner must obtain new consent from the user where necessary.
Definitions and legal references
Personal data (or data)
Any information which, directly, indirectly or in combination with other information - including a personal identification number - allows a natural person to be identified.
Usage data
Information collected automatically by this website (or by third-party services employed by this website), which may include the IP addresses or domain names of the computers used by users who use this website, URI (Uniform Resource Identifier) addresses, the time of the request, the method used to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's response (favourable result, error, etc.), the country of origin, the characteristics of the browser and operating system used by the user, the various details relating to the time per visit (e.g. time spent on each page in the application), the number of pages viewed, the number of pages viewed and the number of pages viewed. ), the country of origin, the characteristics of the browser and operating system used by the user, various details relating to the time per visit (e.g. time spent on each page in the application) and details relating to the path followed in the application with special reference to the sequence of pages visited, and other parameters relating to the user's operating system or computer environment.
User
The person using this website who, unless otherwise indicated, corresponds to the person concerned.
Data subject
The natural person to whom the personal data refers.
Sub-processor
The natural or legal person, public authority, institution or any other body that processes personal data on behalf of the data controller, as described in this privacy policy.
Data controller (or owner)
The natural or legal person, public authority, institution or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data, including security measures relating to the operation and use of this website. Unless otherwise stated, the data controller is the owner of this website.
This website
The means by which the user's personal data is collected and processed.
Service
The service provided by this website as described in the relevant terms and conditions (if any) and on this website.
Cookie
Cookies are trackers consisting of small sets of data stored in the user's browser.
Trackers
A tracker refers to any technology - for example, cookies, unique identifiers, web beacons, embedded scripts, electronic tags and fingerprints - that allows users to be tracked, for example by accessing or storing information on the user's device.
This privacy policy applies only to this website, unless otherwise stated herein.
Last updated: 1 January 2024
Summary
For a better understanding, all or part of the Terms and Conditions (T&C) can be summarized by means of an insert located in the margin of the T&C. This summary does not form part of the T&C, which are the only authoritative documents. It is provided for information purposes only and is not contractual. The customer may not rely on it.
Disputes
The general terms and conditions are written in English, French and German. In the event of discrepancies, the French version shall prevail.
Every order placed implies the customer's unconditional acceptance of FroMagie's general terms and conditions of sale. Any dispute relating to the sale (price, T&C, product ...) will be subject to Swiss law before the court of Fribourg.
FroMagie SA
Route du Menhir 31
CH - 1673 Auboranges
021 907 18 69